FAQs

DELIVERY & ORDERS

Do you ship to my country?
We happily ship all over the world.
Orders in the UK are £1.99 for orders under £27. Orders over £27 are free.

Shipping to European destinations is £10 and takes 3-5 days to arrive.

International shipping is £15. Please allow up to 5 days for your order to arrive but be aware that customs delays may add to this and are out of our control.

What payment methods can I use?
We accept Visa, Maestro, MasterCard and American Express. You can also pay with PayPal.

I've received a damaged or faulty product, what should I do?
We're sorry to hear that your order was not as it should be.

If you bought from one of our stockists please contact them in the first instance. If you bought direct from us get in touch to let us know the details. We will let you know what to do from there.

I'd like to cancel my order, what should I do?
We're sorry to hear that. If you no longer want your order, and it has not been dispatched, let us know and we will issue a refund.

If we have already sent the order you will need to return it to us for a refund.

I'm expecting a refund when will I get it?
If we have offered you a refund it typically takes 1 - 2 days for us to process it. Please allow 3 to 5 working days for the money to arrive in your bank account, although it is often quicker than this.

If you have not received the refund 10 days please let us know.

ABOUT MYROO

How can I contact you?
We love hearing from customers! You can email info@myroo.co.uk. Or call us on 01423 223 98. There is also a contact form on our site or you can message us on Instagram, Facebook or Twitter. Let's chat!

How do I open a trade or wholesale account?
We love working with stockists.

To talk to us about stocking Myroo in your shop, salon or spa then drop our founder a line at rachael@myroo.co.uk.

Please allow a couple of days for her to reply. We look forward to hearing from you.

Do you offer donations or sponsorship?
We are a small business and have limited budgets but we do like to support good causes. We generally choose our charities at the start of the year so we are unable to support ad hoc requests. However, if you think we may be interested in supporting you do drop a line to info@myroo.co.uk.

How can I find out more about your products?
Sure, there's information about each of our product pages on the website. If there is something specific you would like to know then just drop us a line to info@myroo. co.uk.

Do you test on animals?
Absolutely not! Our products are not tested on animals and none of the ingredients we use are tested on animals. We are certified by Cruelty Free International also known as Leaping Bunny.

Are your products vegan?
Absolutely! 100% of our range is vegan. We are accredited by the Vegan Society. Our founder Rachael also vegan.

Where is Myroo made?
Myroo is proud to be a British brand. All our products are made in-house in Harrogate, North Yorkshire.

Where can I buy Myroo?
You can buy our full range on our website myroo.co.uk.
We are also stocked in a growing number of shops spas salons and treatment rooms. You can see the full list on our stockists page.

Are your products Recyclable?
We pride ourselves on being a sustainable brand. We source and produce as sustainably as possible. The only plastic is the small lids on our products. All other materials are recyclable and where possible recycled. We use recycled tissue, paper tape and corn chips to ship your order. Even the cello bags we package our muslins in are compostable.

Love your brand. Can we collaborate?
We love collaborations! Our roster is often busy and sometimes full but get in touch and let's chat. rachael@myroo.co.uk

I've still got questions! Help me!
Sure thing. We are always happy to help. Just get in touch and we'll do our best.